China Telecom Jiangsu Company apologized for “User Family Number Deduction Incorrectly”: The fee has been refunded and the platform has been upgraded – Passionategeekz

Passionategeekz On June 19, China Telecom Jiangsu Company released a “Statement Note” today, and Passionategeekz attached the original text as follows:

In response to the media reports on the issue of “error deduction for family numbers” by our company attaches great importance to it and immediately organizes investigation and verification. The user recently applied for the family network business. According to the business content, the number on the family network is free of call fees.However, due to occasional platform delays, the user’s business failed to take effect immediately. Before the business takes effect, a user calls the members of the family network to incur a small fee; no additional fees will be incurred after the business takes effect the next morning. At present, our company has refunded the relevant fees and actively communicated with users.

We apologize for the misunderstanding and inconvenience caused to users.The company has upgraded its business platform to avoid the problem of “delay” of similar businesses taking effect. Our company will always be “customer-centered” and continuously optimize business processing processes to provide customers with better quality and efficient communication and information services.

China Telecom Jiangsu Company

June 18, 2025

According to the Jiangsu Economic Daily on June 18, recently, Mr. Tao, a citizen of Nanjing, reported that when he checked his mobile phone number and called the bill, he found that his China Telecom mobile phone number had been deducted for excessive fees. After repeated consultations and complaints,He was told by customer service that the wrong charge was caused by “network”.only willing to compensate him 10 yuan.

Mr. Tao told reporters that on April 18 this year, he handled China Telecom’s “National Family Love Network Member” service, which is the so-called “family love number”. On the same day, he received a text message from China Telecom.Show “Effective Now”. Two days later, when Mr. Tao checked the call bill, he found that all the calls he called the “family number” on April 19 were deducted. Mr. Tao said, “The explanation of the wrong deduction of fees was that at that time, the business volume was large and the network was delayed due to occasional fluctuations, and he said he wanted to recharge 10 yuan of “Xinyijin”.

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