Pinduoduo will add a new “size change” service – Passionategeekz

Passionategeekz On June 24th, Pinduoduo announced on June 23rd thatA new “size change” service will be addedFor orders that meet the requirements for fulfilling the “size change” service, merchants must provide consumers with a service to change the product (same series) sizes at one time. The rules will take effect on July 1.

When a consumer purchases a product with the “Size Change” service logo on the Pinduoduo platform, if the product has inappropriate size and the consumer initiates an exchange application within the validity period of the service,Merchants need to effectively respond to the consumer’s exchange application within 24 hours after the application is initiated, and provide consumers with exchange services within the above specified time.。

Passionategeekz learned from the notice that the validity period of the “size change” service refers toMore than 7 days from 0:00 the next day after the order is signed, within 90 days. Conditions for merchants to perform size change services at will include:

• 1. The order products have the service logo of “Size Change as You Can”;

• 2. Consumers claim that the product has an inappropriate size and initiate an exchange application within the validity period of the service;

• 3. Consumers should ensure that the returned goods have not been used, the product packaging is intact, and the original quality and function are maintained, and the product itself, accessories and trademark logos are complete.

Among them, for order exchange applications that meet the above conditions,The freight for the return of the goods shall be borne by the consumer, but the freight for the exchanged goods shall be borne by the merchant.. Pinduoduo will also make decisions on its own, appropriately shorten the merchant response time limit based on factors such as consumer applications, consumer complaints and store after-sales service.

at present,“Size Change” service is suitable for secondary categories such as infant and child diapers – diapers, infant and child diapers – pull-up pants, etc.. Merchants can check the specific categories of applicable products on the product release page. When merchants in the above categories choose the “Size Change” service option when publishing products, or if the merchant actually uses the “Size Change” logo in any scenes displayed to consumers such as stores, product details, and live broadcasts, the above services need to be provided. Merchants can also disable the “Size Change” service for individual products according to their own circumstances.

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